FAQ’s

1. How do I place an order?

Browse our products, add your favourite items to your cart, and proceed to checkout. Enter your delivery details, select your payment method, and confirm your order.

2. What payment methods do you accept?

We accept the payment methods displayed at checkout. These may include debit cards, credit cards, and other supported payment options.

3. How long does delivery take?

Delivery times depend on your location and product availability. Your estimated delivery timeframe will be provided during checkout or in your order confirmation.

4. How much does delivery cost?

Delivery fees depend on your location, order size, and selected shipping option. The applicable fee will be shown at checkout before you pay.

5. Do you deliver nationwide?

We deliver to the locations listed in our shipping policy. Enter your address at checkout to check whether delivery is available in your area.

6. Can I return or exchange an item?

Yes, eligible items may be returned or exchanged in accordance with our returns policy. Please review the return conditions and contact our support team before sending an item back.

7. Can I cancel or change my order?

Please contact us as soon as possible if you need to cancel or change your order. Changes may not be possible once your order has been processed or dispatched.

8. How can I track my order?

If tracking is available, we will send you a tracking number or link once your order has been dispatched. You can use it to follow your delivery.

9. Is it safe to shop on your website?

We aim to provide a secure shopping experience and use the security measures available through our website and payment providers to help protect your information.

10. Will I receive an order confirmation?

Yes. Once your order has been successfully placed, we will send a confirmation to the email address or contact details you provided.

11. What should I do if I receive a damaged or incorrect item?

Please contact our customer support team as soon as possible with your order number, a description of the issue, and photographs if applicable. We will advise you on the next steps.

12. How can I contact customer support?

You can contact us through the email address, WhatsApp number, contact form, or social media channels listed on our website. We will respond as soon as possible during our support hours.

13. Are all products in stock?

Product availability is displayed on the relevant product page and may change as orders are placed.

14. Can I order without creating an account?

If guest checkout is enabled, you can place an order without registering for an account.

15. Do you offer discounts or promotions?

Any active promotions, discounts and applicable terms will be displayed on our website or promotional channels.

16. What happens if my delivery is delayed?

Contact our support team with your order number so we can help you check the delivery status.

17. Do you protect my personal information?

We handle personal information in accordance with our privacy policy and applicable data protection requirements.

18. Can I change my delivery address after ordering?

Contact us immediately. Address changes depend on whether your order has already been processed or dispatched.